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ServiceNOW Training

ServiceNow Training Course
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ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

ServiceNOW : Scheduling and Publishing Reports

ServiceNOW provides scheduling option in reporting module, you can always schedule any report that you have created. It will be sent to you in the form of email notification with customized email subject & body. Report can be send in different formats like pdf, excel, csv.

You can also share your ServiceNow reports by publishing them to a publicly accessible URL . Scheduled reports are rendered in 2D by default. The 2D format provides a clear representation in reports that contain large amounts of data. If needed, an administrator can switch to the 3D view by disabling the glide.report.use_charting_v2 property.


Scheduling is a convenient way to automate the distribution of reports. To create scheduled reports, users must have both the itil role and either the report_admin or report_scheduler role.

  1. Navigate to Reports > View/Run.
  2. Click a report to be scheduled for distribution.
  3. Select Save > Schedule from the report options from the upper right of the report form
    For versions prior to Fuji, click Schedule above the report.
  4. Fill in the fields, as appropriate (see table).
  5. Click Submit.


The schedule form has multiple fields which has significance as defined below:

  1. Name : Name of the scheduled report.
  2. Report : Name of the base report to be used.
  3. Users : Users who should receive the report.
  4. Groups : Groups that should receive the report.
  5. Email Address : Email addresses of users who should receive the report but who are not in the system.
  6. Active : Check box that enables (selected) or disables (cleared) scheduling for the report.
  7. Run : Frequency for generating the report.
  8. Time : Time of day to generate the report.
  9. Conditional : Check box that displays (selected) or hides (cleared) the Condition field, which allows you to specify conditions under which the report is generated.
  10. Omit if no records : Check box that prevents (selected) or allows (cleared) the distribution of empty reports.
  11. Condition : User-created script that checks for certain conditions to be true before generating reports.This field is visible only when Conditional is selected.
  12. Subject : Text that appears in the subject line of the distribution email.
  13.  Introductory Message : Additional message that is delivered with the report.
  14. Type : Report output format. Graphical reports are sent as PNG or PDF files, and list reports are sent as PDF files. When scheduling a graphical report to be emailed, select output format PDF or PDF-landscape to include the chart grid data. When scheduling a data report, select output format Excel or CSV.
  15. Zip Output : Check box for indicating that the report is to be sent as a zip file.
  16. Include With : Additional scheduled report to send.


Some reports may be so large that they exceed the maximum allowed email size or email attachment size limits. Instead of sending reports as PDF attachments, you can schedule the distribution of one or more report links. When a user clicks a report link, the report is regenerated with the latest data from the underlying table. To schedule distribution of report links, users must have both the itil role and either the report_admin or report_scheduler role.

To schedule distribution of report links:

  1. Navigate to Reports > View/Run.
  2. Right-click the report name and copy the URL.
    The right-click option for copying URLs varies by browser.
  3. Navigate to Reports > Scheduled Reports.
  4. Click New.
  5. Fill in the fields, leaving the Report field blank.
  6. Paste the URL of the report that you copied in step 2 into the Introductory Message field.
  7. Click Submit.


Publish a report to create a publicly accessible URL that anyone can use to access the report, including people who are not ServiceNow users. Navigating to that URL causes the report to be generated using current data from the ServiceNow platform.

Role required: both the report_publisher and itil role, report_admin, or admin

Data that is visualized as a chart is always visible in published reports. When a published report is a list report, ACLs are applied and users cannot see records they do not have access to. Published reports cannot be modified from their published report URL. Users must open a report from the ServiceNow instance to modify it.

Users with the admin or report_admin role can see if a report has been published in Reports > View / Run.

  1. Navigate to Reports > View / Run.
  2. Click the report you want to publish.
  3. Select the drop arrow next to the Save button and select Publish.
Publish Report

Publish Report


Published reports stay at the published URL until you remove them.

  1. Navigate to Reports > View / Run.
  2. Select the report you want to remove.
  3. Click Unpublish.
Unpublish Report

Unpublish Report


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