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ServiceNOW

ServiceNOW Training

ServiceNow Training Course
ServiceNOW Admin Training Course
ServiceNOW Development Training Course

ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 2: USER ADMINISTRATION & ESS
Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

ServiceNOW : List & Forms Administration

Every table in ServiceNOW is associated with form & list view. List view is the tabular format of all the records available in that particular table whereas form view is the view once you open any record in the table. You can follow steps mentioned below to see & customize these views.

LIST LAYOUT
Step 1: Go to Filter Navigator & type ‘Incident’. Click on ‘Incident’ to view Incident Application & table.

Filter Navigator

Filter Navigator

List View

List View

This will open list view of Incident table where you can see Rows & Columns which signifies ‘Record’ & ‘Fields’ respectively. Please refer below screenshot for better understanding.

 

FORM LAYOUT

Form

Form

Click on any record & this will open ‘Form View’ of incident record. Please refer below screenshot

PERSONALIZE LIST LAYOUT

Next we will see how to make changes in list & form view. First we will go with customizing list view. Follow below mentioned steps to make changes as per you requirement:

Step 1: Click on the GEAR box in list view to open a page of slush bucket:

Gear

Gear

Slush bucket will look like :

Slush Bucket

Slush Bucket

Select the field which you want to add from Available slush bucket & then click on add(as highlighted in above screenshot) & make sure it is moved to Selected Slush bucket , once done click on OK. Once saved you will be able to see the selected field in you list view.

PERSONALIZE FORM LAYOUT

Customize form

Customize form

Now we will move towards customizing form layout, using this we can change the position of fields available in form & also you can created new fields of different type. Type of field might be String, Choice, True/False, Reference, Date/Time,Date,Integer, Floating Point , etc. As per your requirement, you can create field & adjust it accordingly. Follow below mentioned steps to customize your form:
Step 1: Open any record in Incident table & right click on grey bar. Select option ‘Customize’ & then ‘Form Layout’:

This will open a page with slush bucket. If you wish to change the position of any field, select that field and click on up/down button( as highlighted in red) & then save the form.

Adjusting Field position

Adjusting Field position

CREATING NEW FIELD

If you wish to add new fields in the form , go to create new field section(follow above steps to open slush bucket in incident form), type in the name of field & select type. Once you are done with all the details click on ADD & then click on Save.

Example 1: Create new fields of String type.

Step 1: Follow the above step to open this slush bucket & select details as shown in screenshot & then click on Add.

Add field

Add field

Once you click on Add, the field will appear in Selected slush bucket:

Field added

Field added

String field added

String field added

Once you save the form , incident form will look like this:

Example 2: Create new fields of Integer type.

Step 1: Follow the above step to open this slush bucket & select type as ‘Integer’ as shown in screenshot & then click on Add.

Integer field

Integer field

Once you click on Add, you will be able to see the field in Selected slush bucket :

Integer added

This will finally look as below screenshot in incident form. Integer field will only accept integer values.

Integer field added in form

Example 3: Create new fields of Reference type.

Step 1: Follow the steps given above to open this slush bucket & select type as ‘Reference’ & in ‘Table to reference’ select sys_user(as shown in screenshot) & then click on Add.

Reference field

Reference field

Once you click on Add, this will move this field in Selected slush bucket. Click on save & then you will be able to see this field in the form, refer below screenshot:

Reference field added

Reference field added

This shows you that the field has been added in Incident form. Reference fields are always associated with a magnifier(highlighted in above screenshot), once you click on it , it will open list of all records of the table you are referring to. In this case, if you click on magnifier you will see list of all user records.

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