Every table in ServiceNOW is associated with form & list view. List view is the tabular format of all the records available in that particular table whereas form view is the view once you open any record in the table. You can follow steps mentioned below to see & customize these views.
Step 1: Go to Filter Navigator & type ‘Incident’. Click on ‘Incident’ to view Incident Application & table.
This will open list view of Incident table where you can see Rows & Columns which signifies ‘Record’ & ‘Fields’ respectively. Please refer below screenshot for better understanding.
Click on any record & this will open ‘Form View’ of incident record. Please refer below screenshot
PERSONALIZE LIST LAYOUT
Next we will see how to make changes in list & form view. First we will go with customizing list view. Follow below mentioned steps to make changes as per you requirement:
Step 1: Click on the GEAR box in list view to open a page of slush bucket:
Slush bucket will look like :
Select the field which you want to add from Available slush bucket & then click on add(as highlighted in above screenshot) & make sure it is moved to Selected Slush bucket , once done click on OK. Once saved you will be able to see the selected field in you list view.
PERSONALIZE FORM LAYOUT
Now we will move towards customizing form layout, using this we can change the position of fields available in form & also you can created new fields of different type. Type of field might be String, Choice, True/False, Reference, Date/Time,Date,Integer, Floating Point , etc. As per your requirement, you can create field & adjust it accordingly. Follow below mentioned steps to customize your form:
Step 1: Open any record in Incident table & right click on grey bar. Select option ‘Customize’ & then ‘Form Layout’:
This will open a page with slush bucket. If you wish to change the position of any field, select that field and click on up/down button( as highlighted in red) & then save the form.
CREATING NEW FIELD
If you wish to add new fields in the form , go to create new field section(follow above steps to open slush bucket in incident form), type in the name of field & select type. Once you are done with all the details click on ADD & then click on Save.
Example 1: Create new fields of String type.
Step 1: Follow the above step to open this slush bucket & select details as shown in screenshot & then click on Add.
Once you click on Add, the field will appear in Selected slush bucket:
Once you save the form , incident form will look like this:
Example 2: Create new fields of Integer type.
Step 1: Follow the above step to open this slush bucket & select type as ‘Integer’ as shown in screenshot & then click on Add.
Once you click on Add, you will be able to see the field in Selected slush bucket :
This will finally look as below screenshot in incident form. Integer field will only accept integer values.
Example 3: Create new fields of Reference type.
Step 1: Follow the steps given above to open this slush bucket & select type as ‘Reference’ & in ‘Table to reference’ select sys_user(as shown in screenshot) & then click on Add.
Once you click on Add, this will move this field in Selected slush bucket. Click on save & then you will be able to see this field in the form, refer below screenshot:
This shows you that the field has been added in Incident form. Reference fields are always associated with a magnifier(highlighted in above screenshot), once you click on it , it will open list of all records of the table you are referring to. In this case, if you click on magnifier you will see list of all user records.