• Call us: +91 9501707741
  • tutorialzdiary@gmail.com

ServiceNOW

ServiceNOW Training

ServiceNow Training Course
ServiceNOW Admin Training Course
ServiceNOW Development Training Course

ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 2: USER ADMINISTRATION & ESS
Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

ServiceNOW: Business Rule- Sample Scripts

Case 1: Calculating time difference between open time & resolved time.

BR SAMPLE 1

BR SAMPLE 1

CONDITION : current.incident_state == IncidentState.RESOLVED  || current.incident_state == IncidentState.CLOSED

SCRIPT :

script 1

script 1

Case 2: Calculating time difference between open time & CLOSED time.

BR SAMPLE2

BR SAMPLE2

CONDITION : current.incident_state == IncidentState.CLOSED || current.incident_state == IncidentState.CANCELED

SCRIPT :

script 2

script 2

Case 3 : Creating events on different states of change request.

This script will run after insert/update in Change table.

SCRIPT :

script 3

script 3

Case 4 : Checking for duplicate Knowledge articles

script 4_knowledge

script 4_knowledge

CONDITION: current.title.changes()

SCRIPT:

script 4

script 4

 

image_pdfimage_print

Leave a reply

Your email address will not be published. Required fields are marked *


Newsletter
Training Enquiry