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ServiceNOW

ServiceNOW Training

ServiceNow Training Course
ServiceNOW Admin Training Course
ServiceNOW Development Training Course

ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 2: USER ADMINISTRATION & ESS
Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

Question: Cmdb_ci_server inherits which class?
Answer: CMDB is a table which stores all the CIs of particular network. cmdb_ci is a core table & all the CIs are stored in different tables as per the class. cmdb_ci_server ia a class of CI which inherit cmdb_ci_computer class.

Question: What is there stored in CMDB?
Answer: All the Measurable tangible and intangible data of a CI are stored in CMBD table. All the itil process data pertaining to configuration items

Question: What is difference between Asset & CI?
Answer: Asset is tangible or intangible device which are not involved in logical network, whereas CIs are tangible or intangible device which are involved in logical network.

Question: What is the use of BSM in Service Now?
Answer: A Business Service Management (BSM) map graphically displays the configuration items (CI) that support a business service and indicates the status of those configurations.

Question: What data is not stored in Update set?
Answer: Update set only captures the customisation , it does not capture any data such as new groups, new CIs , new user.

Question: What is the use of BSM in Service Now ?
Answer: A Business Service Management (BSM) map graphically displays the configuration items (CI) that support a business service and indicates the status of those configuration items.

Question: Which table are the core tables of servicenow?
Answer: cmdb_ci & task are the 2 core tables of ServiceNOW. All other OOB tables extend to these core tables.

Question: In how many ways can you update CMDB?
Answer: CMDB stores all CIs of the network , either they can be manually added by going to CMDB module & adding records one by one OR you can enable Discovery in you instance. Discovery automatically discovers the devices in your network & populates them in servicenow cmdb table.

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