Question: Cmdb_ci_server inherits which class?
Answer: CMDB is a table which stores all the CIs of particular network. cmdb_ci is a core table & all the CIs are stored in different tables as per the class. cmdb_ci_server ia a class of CI which inherit cmdb_ci_computer class.
Question: What is there stored in CMDB?
Answer: All the Measurable tangible and intangible data of a CI are stored in CMBD table. All the itil process data pertaining to configuration items
Question: What is difference between Asset & CI?
Answer: Asset is tangible or intangible device which are not involved in logical network, whereas CIs are tangible or intangible device which are involved in logical network.
Question: What is the use of BSM in Service Now?
Answer: A Business Service Management (BSM) map graphically displays the configuration items (CI) that support a business service and indicates the status of those configurations.
Question: What data is not stored in Update set?
Answer: Update set only captures the customisation , it does not capture any data such as new groups, new CIs , new user.
Question: What is the use of BSM in Service Now ?
Answer: A Business Service Management (BSM) map graphically displays the configuration items (CI) that support a business service and indicates the status of those configuration items.
Question: Which table are the core tables of servicenow?
Answer: cmdb_ci & task are the 2 core tables of ServiceNOW. All other OOB tables extend to these core tables.
Question: In how many ways can you update CMDB?
Answer: CMDB stores all CIs of the network , either they can be manually added by going to CMDB module & adding records one by one OR you can enable Discovery in you instance. Discovery automatically discovers the devices in your network & populates them in servicenow cmdb table.