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ServiceNOW Training

ServiceNow Training Course
ServiceNOW Admin Training Course
ServiceNOW Development Training Course

ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

Part 7: Workflow

Question: what is a workflow?
Answer: Workflow is a set of activities placed in a sequenced. It defines a process or lifecycle of any module or record. It adds approvals, email notification, events , catalog task & many other core activities which defines process flow.

For each step in the workflow:

  1. An activity is processed; the behavior determined by the activity occurs.
  2. When the action completes, the workflow checks each of the activity’s conditions.
  3. For each matching condition, the workflow follows the transition to the next activity.

When the workflow runs out of activities, the workflow is complete.

Question: How do you edit/ create a workflow?
Step 1: Goto module workflow & the click on ‘Workflow Editor’
Step 2: This will open a page ‘Graphical Workflow Editor’.
Step 3: If you want to create new workflow , click on + sign.
Step 4: If you want to edit existing workflow, search for your workflow & click on check out & start editing.

Question: Workflow need to be check-outed before editing?
Answer: User need to check out the workflow before editing anything, in case user has not checked it out , all the fields & boxes will be readonly.

Question: What is purpose of workflow ?
Answer: Workflow generates a sequence of activities, such as generating records or running scripts, and notifications. It defines process & life- cycle.

Question: If workflow is not published, only checked out will it be captured in update sets?
Answer: No, only published workflows are captured in update sets.

Question: What does workflow timelines represent?
Answer: Shows time-stamps in graphical form for activities of workflow.

Question: A workflow attached to a SR what are the activities performed by it.
Answer: Besides triggering the notifications it also drives the approvals and necessary fulfillments.

Question: How can a workflow be available for other to use?
Step 1: Goto the properties & click on ‘Publish’.

Question: Where can we use workflow ?

Answer: Workflow can be used in any record like incident, change, problem , Knowledge module.

Question: Where is workflow versions captured?
Answer: Workflow versions & formats are stored in various tables. Version of workflow are stored in wf_workflow_version table.

Question: What are tables involved in Workflow?
Answer: The following tables store workflows:

Workflow [wf_workflow] – The master records of workflows.
Workflow [wf_workflow_version] – Particular versions of a workflow, either published versions or versions that have been checked out.
Workflow Context [wf_workflow_context] – Individual instances of a workflow being used.

The following tables store activities:

Workflow Activity Definition [wf_activity_definition] – Defines the activities available to be used in a workflow.
Workflow Activity [wf_workflow_activity] – Activities as they are being used in Workflows.
Workflow Executing Activity [wf_executing] – Individual instances of activities being performed in active contexts.

The following tables store other Workflow components:

Workflow Stage [wf_stage] – Definitions of stages used by workflows.
Stage Default [wf_stage_default] – Definitions of default stage fields for tables to use.
Workflow Variable [wf_variable] – The Service Catalog variables for a workflow.
Activity Variables [wf_activity_variables] – Variables for activities.
Workflow Condition [wf_condition] – All of the defined conditions in workflows.
Condition Default [wf_condition_default] – Default conditions for Workflow Conditions.
Workflow Transition [wf_transition] – All of the defined transitions in workflows.

The following tables store historical information about workflows:

Workflow Log [wf_log] – All of the events and history of the Workflow
Workflow Activity History [wf_history] – The history of executed activities.
Workflow Transition History [wf_transition_history] – The history of executed transitions.

The following table is also relevant to workflows:

Workflow Schedule [wf_workflow_schedule] – Defines a specific time to run a particular workflow.



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