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ServiceNOW

ServiceNOW Training

ServiceNow Training Course
ServiceNOW Admin Training Course
ServiceNOW Development Training Course

ServiceNOW Hands on

ServiceNOW : How to get personal ServiceNOW instance to start exploring
ServiceNOW : List & Forms Administration
ServiceNOW : Reporting Module
ServiceNOW : Scheduling and Publishing Reports
ServiceNOW : Scripts & APIs
ServiceNOW : Workflows
ServiceNOW : Service Catalog Module
ServiceNOW : Incident Management
ServiceNOW : Change Management
ServiceNOW : Configuration Management
ServiceNOW: Business Rules & basic functions
ServiceNOW: Business Rule- Sample Scripts
ServiceNOW: Client Script-Sample Scripts
ServiceNOW : Knowledge Management
ServiceNOW: Client Script & basic functions
ServiceNOW : Changes in Incident,Change & Service Catalog Module in Helsinki(latest version of ServiceNOW)
ServiceNOW : Reference Qualifier

ServiceNOW Interview Questions and Answers

Part 2: USER ADMINISTRATION & ESS
Part 1 : CMDB
Part 3: SLA
Part 4 : Scripts
Part 5: Table & Data Dictionary
Part 6: ACL
Part 7: Workflow
Part 8: Service Catalog

Question: For which tables all SLA’s are tracked ?
Answer: SLA is Service Level Agreement whose definitions are stored in SLA table & the SLA’s which are attached to tickets of servicenow are stored in table: task_sla. As soon as sla is attached in any of the ticket (which extends TASK table) are stored in this table : task_sla.

Question: What is retroactive start in SLA ?
Answer: Retroactive start is a option used for attaching SLA from a particular created  date & time without attaching SLA on the opened time.

Question: Type of SLA ( SLA,OLA & UC ) are defined in which field ?
Answer: SLA , OLA & UC are the type of agreements based on which contracts are build , they define the timeline within which tasks should be completed , if not company is penalised. in SLA record, sla/ola/uc are defined in a field known as : TYPE.

Question: What does the retroactive checkbox does?
Answer: This option allows the user to set the a time from which the sla will start.

Question:When does an SLA gets paused?
Answer: SLA has 3 basic conditions on which it runs : START, PAUSE, STOP condition. On any condition specified in the Pause condition of the SLA, SLA would pause & the clock associated to it will stop running, it will not calculate the time when state is pause.

Question: Where Pause condition in SLA can be used ?
Answer: It can be put on any desired field, normally it is used whenever ticket is awaiting customer information or in case any vendor response is awaited.

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