Question: What is Service Catalog?
Answer: Service catalog is a module available in servicenow which is used to order inventory used in IT environment.
Question: Which of the following are available in Service Catalog?
Answer: Record Producer, Catalog Variables, Order Guides are available in service catalog.
Question: What is the purpose of an Order Guide?
Answer: An order guide gives customers an easy way to order multiple related items as a single request, It uses:
– A single initial screen, where the customer fills in some initial information.
– A set of selected catalog items based on conditions derived from the initial information.
Question: What does the order field in service catalog do?
Answer: It displays the catalog item in the ascending order of this value.
Question: What is the important factor to remember when a user is creating catalog variable?
Answer: Catalog Variables are global by default.
Question: What is the purpose of a service catalog workflow?
Answer: Service catalog workflow used to create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Question: Before creating the service catalog ,administrator should know which of the following thing ?
Answer – Catalog variables are global
Question: What activities can be performed by workflows ?
Answer : Sending approvals, notifications,complex fulfillment processes
Question: When you click on create an incident, reset an password, report an outage, where does it take you?
Answer: Record Producers
Question: In service catalog application,which module is responsible for creating items
a.maintain dynamic categories
c. maintain items
Answer: c. To create a new item , user need to goto module : Maintain items & create a new item & variables.
Question: What does RITM stands for ?
Answer: RITM stands for Requested Item
Question: Which among the following is true regarding coalesce ?
Answer: when a match is found between the data of source import set and destination production table, the existing record gets updated.
Question: How an administrator will access the fulfillment group in service catalog ?
Answer: – Request(REQ)-> requested item(RITM)-> Task
Question: What is the purpose of knowledge management?
Answer: To collect the articles, store them and republish them
Question: Can we have multiple cycles for approvals in catalog item?
Question: Content of service catalog ___________?
Answer: News,Gauges ,Catalog Items