ServiceNOW Development Training Course

Overview

ServiceNOW is an ITIL V3 based tool, designed to provide various functionality to support all type of Business Users of different needs like CIO Support, Asset Management and Incident Management etc. It provides the freedom to completely customize the instance and preserve the changes even after an upgrade. Being a software which is on cloud, it is easily accessible over different locations. It is built on a single platform and everything is provided as SaaS (Software as a Service).

ServiceNOW Development Training

Following are the topics that will be covered under development training:-

Introduction to Service Now
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases

Customize Homepage
Creating Gauges
Define CSS properties, UI Properties
Change visibility of Homepage and banner

Tables, Form, Dictionary
Creating Application, module
Creating table
Personalizing form and table layout
Creating Section,
View
Dictionary entries
Dictionary overrides
Reference qualifiers
Related lists

Update set’s Creation
Creating an update set
Merge update set
Retrieve Update set in another instance

Creating workflow
Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions

Service catalog management
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items

Importing data in Service Now
Data sources,
XML import
Transform maps,
Scheduled data import
Import sets
Transform scripts
Data load automation

User Administration
Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user

Email Notification
Defining a Template
Define notification
Email logs
Introduction to SMTP and POP mail servers
Trigger email on event

Create SLA & Schedule
SLA Definitions
SLA Properties
Attach SLA to tasks
Create schedule and child schedule

Scheduled Jobs
Introduction to scheduled jobs
Scheduled Job log
Scheduled reports

Access Control List
Create Read, Write and Create ACL on table and field level
Debug ACLS
Write ACL Scripts
Concept of privileged system admin

Content Management (CMS)
Creating site, page
Dynamic content block
Define Header, theme, style sheet
Creating UI page, UI macros

Introduction to Web service
Introduction to web services
SOAP Messages

Debugging
Personalize users
Debugging Business Rule
Debugging ACL
Background scripts